Muhammad Usman Danish Fareed

I'm a remote-ready customer support professional with hands-on experience in email and live chat support, ticket handling, technical troubleshooting and issue resolution. Since 2023, I've worked on e-commerce operations across Amazon and Shopify, including responding to customer and order-related queries, which built my foundation in clear, fast, customer-facing communication. In 2025, I founded Barqmodule, a small software and web development agency, where I act as the main point of contact for clients — handling their queries, feedback and support requests by email and chat on an ongoing basis, and resolving issues to keep them satisfied. Alongside support, I have practical development skills in HTML, CSS, JavaScript and Firebase, which give me a developer's approach to diagnosing and fixing technical issues faster than most support agents. I'm comfortable working independently, managing my own schedule, and communicating clearly in async, remote-first environments across time zones. I'm looking for a remote Customer Support, Chat Support or Email Support role — ideally at a company where my technical background can add extra value in troubleshooting and escalation handling, ideally with a US, UK or EU-based team.