Moises Muñiz

I am an IT Support professional transitioning into the technology industry, backed by more than 10 years of professional experience in customer service, financial services, problem-solving, and handling sensitive information. I completed the Google IT Support Professional Certificate, with training in technical support, Windows and Linux operating systems, networking, troubleshooting, system administration fundamentals, and IT security. I am also building hands-on experience through practical IT labs involving Windows, Linux, users and permissions, networking, troubleshooting, and system administration. My previous roles in financial services required direct customer support, use of CRM and business applications, careful handling of confidential information, and resolving customer issues in demanding environments. This gives me a combination of technical foundations and extensive real-world customer-facing experience. I am currently looking for a remote IT Support, Help Desk, Service Desk, Technical Support, SaaS Support, or Application Support role where I can contribute strong customer service and troubleshooting skills while continuing to grow in systems and networking.