Mohamed Yehia

I am an Operations Manager with about nine years of experience running high-volume service operations across language services, BPO and contact center environments. Since April 2025 I have led end-to-end delivery of remote interpretation services (OPI and VRI) at WorldBridge Interpreters, managing a team of supervisors and supporting recruiters, Quality Assurance and IT staff in an operation of hundreds of people. Before that I held service delivery and operations supervisor roles at Future Group Translation Services, Intelcia and UX Centers. Two things I am proud of: I built a recruitment tracking system with Google Sheets and Apps Script that replaced a manual spreadsheet process, and I created capacity planning and forecasting dashboards plus SOPs and automated workflows that improved visibility, payroll accuracy and efficiency. I also launch new client accounts, run client reporting and business reviews, and manage vendor partnerships with large language service providers. I work comfortably with KPIs and SLAs, workforce planning, quality audits and AI tools. Next, I am looking for a part-time remote role in operations, service delivery, customer support or back office work, where I can bring structure, reliable reporting and a calm, data-driven approach to a distributed team.