mohamed ragab Sayed Zakie

I am a result-driven Business Intelligence & Technical Solutions Specialist and Power BI Instructor with over years of hands-on experience transforming raw data into actionable business insights and optimizing operations. My career is built on a unique blend of technical expertise and operational excellence, having managed Tier 2 technical infrastructure escalations for global giants like Amazon and Concentrix, while consistently maintaining a 92%+ CSAT score. Currently, I leverage my expertise to streamline technical workflows at Breadfast and mentor the next generation of tech talent as a Teaching Assistant at AASTMT. Core Expertise: 📈 Data Analytics & BI: Microsoft Power BI (DAX, Power Query), Tableau, Advanced Excel, Data Visualization. ⚙️ Operations & Workflow: Workflow Analysis, Root-Cause Analysis (RCA), Tier 2 Support, Cross-functional Leadership. 🌐 Remote Collaboration: Agile/Scrum environments, Asynchronous Communication, Slack.