Mickey Brown

I am a customer service and operations leader with more than 30 years of experience leading large teams, improving customer experiences, developing leaders, and driving measurable business results. I currently work in customer retention leadership, where I lead 5 supervisors and more than 80 employees. Before that, I spent 30 years with AT&T in leadership roles, including Area Manager and Associate Director. Two achievements I am especially proud of are improving our mobile conversion rate from below 1% to 1.5%, which became the highest result in the organization, and improving our team's behavior performance score by 10%, also the highest improvement in the organization. Earlier in my career, I also helped build a business mobility activation organization to approximately 150 employees and played a leadership role in major system and process changes. For my next position, I am looking for a remote Manager, Senior Manager, or Director-level role in Customer Service, Customer Support, Customer Experience, Customer Success, Retention, or Operations. I want a position where I can lead people, develop managers, improve processes, solve customer problems, and use my experience to help an organization grow while maintaining a strong customer and employee experience.