Michelle Pelfrey

I am an experienced customer support, operations, and technology professional with more than 10 years of experience supporting customers, healthcare-related operations, and technology-driven environments. My background includes working with Quest Diagnostics and supporting a federal relief and loan assistance program, where I provided customer and technical support, troubleshooting, account assistance, documentation, and guidance in highly regulated environments. Two achievements I’m especially proud of are consistently maintaining 95–100% quality scores for call resolution, empathy, and policy accuracy, and helping train and onboard new employees while creating knowledge-base resources to improve team performance and consistency. I am now looking for a fully remote opportunity where I can combine my healthcare, customer service, and technical support experience while continuing to grow in Healthcare IT. I’m particularly interested in entry-level Healthcare IT, application support, EHR/EMR support, clinical systems support, implementation support, technical support, or healthcare operations roles. I bring strong communication, problem-solving, documentation, troubleshooting, and customer-support skills, and I’m eager to build deeper expertise with healthcare technology and clinical applications.