Michelle Navarro Badilla

I'm a bilingual English B2 IT Project Manager and Systems Engineer with 8+ years of experience in enterprise IT operations, infrastructure, and service delivery across LATAM. At Concentrix, I manage 3–5 concurrent projects including a 35-site LATAM firewall migration and multiple client account implementations. I also design Power BI dashboards for executive reporting and lead Problem Management RCA sessions. Previously at Align Technology, I administered Microsoft 365 / Azure AD for a global enterprise and ran SOC-level Tier 1 database monitoring across multiple time zones. I'm looking for a remote IT Project Manager, IT Operations Analyst, or Service Delivery role where I can bring structure, stakeholder communication, and hands-on technical knowledge to a global team.