Michael Oluwagbenga Apata

Proactive and people-first professional with experience across Technology, Communication, Human Resources, and Customer Service. I started in Broadcast & Streaming Engineering, where I managed live systems and ensured seamless delivery to thousands of viewers. That technical background taught me discipline, problem-solving, and how to keep operations running under pressure. I’ve also worked as a Script Writer, Teacher, and HR Professional with a PGD in Human Resource Management. This gave me strong skills in storytelling, training, team leadership, and clear communication. Today, I help organizations deliver excellent Customer Experience, Internal Communication, and Team Performance. I’m skilled at turning data into action, building service standards, training teams, and making sure the brand voice is consistent from the boardroom to the frontline. What I do best: 1. Customer Care Leadership: Build teams, set KPIs, improve CSAT, FCR, and AHT 2. Communication & Content: Scripts, campaigns, newsletters, stakeholder engagement 3. Operations & Training: Process improvement, onboarding, staff development 4. Tech + People: Combine broadcast/engineering discipline with empathy and HR insight I’m looking to connect with leaders in Customer Service, Media, Telecom, Tech, and Non-profit sectors across UK, EU, and Africa. Open to roles in Head of Customer Care, Communication Lead, Operations, and Virtual Assistant. Let’s connect if you believe great service starts with great people. 📍 Ibadan, Nigeria | Open to Remote & Relocation 📧 micmicapata@gmail.com