michael nigalan

I help enterprise employees stay connected and productive by quickly resolving complex VPN, remote access, and connectivity issues. As an IT Support Analyst in a 10,000+ user enterprise environment, I specialize in diagnosing and resolving remote connectivity, VPN, and desktop support issues that impact workforce productivity. I consistently manage a high-volume ServiceNow ticket queue of 80-100 incidents per week, restoring secure access to enterprise systems while maintaining strong service levels and response times. I also partner closely with network and infrastructure teams to identify root causes or recurring connectivity issues and improve system stability for remote employees. Known for strong troubleshooting, clear communication with end users, and dependable support, I focus on delivering solutions that keep business operations running smoothly. Core Expertise: VPN & Remote Connectivity | ServiceNow | Enterprise Help Desk | Network Troubleshooting | Remtoe Workforce Support | Incident Resolution