MICHAEL ANNE BASANES - Remote Professional

I am a customer support professional with over 9 years of remote experience, including 6+ years supporting e-commerce businesses. I specialize in handling customer emails and chats, resolving order and shipping issues, managing returns and refunds, and de-escalating complex customer concerns while maintaining a positive and professional tone. I have hands-on experience using Shopify, Gorgias, ReAmaze, Richpanel, and BigCommerce, and I am comfortable working in fast-paced environments with high ticket volumes. I am skilled in problem-solving, following SOPs, and making sound judgment calls to protect both the customer experience and company policies. I am now seeking a long-term remote role where I can contribute my experience in e-commerce customer support, improve customer retention, and continue clients with professionalism and reliability.

At a glance

Level Senior

Experience 9 years

Compensation $12,000 – $14,000/yr
$6/hr

Looking for

Full-Time Part-Time Contract Freelance

Open to

Video Interview

Paid Trial

Background Check

NDA

Message MICHAEL — Coming Soon

Skills

Email Support Customer Support Customer Service Customer Relationship Management Chat Support Order processing Order Tracking Active Listening Conflict resolution Ecommerce English Speaking Gorgias Payment Processing Phone Support Product Knowledge Sales Support Shopify Bigcommerce Dispatching Dropshipping E-Commerce Adaptability Attention to Detail Communication Computer Literacy Coordination Creative Problem Solving Critical Thinking Data Entry Decision Making

Membership Details

Member Since

June 4, 2026

Last Active

21 days ago