Mfon James

Your customer acquisition, nurturing, and retention partner that drives revenue growth is right here. My name is Mfon James, and I am a B2B Sales Development and Customer Support Specialist bringing 5+ years of sales experience and nearly a decade of high-volume, customer-facing roles to remote teams. My career began on the retail front-line, including four years at Shoprite handling 200+ daily customer interactions, resolving 20+ service inquiries daily, and maintaining a 95%+ customer satisfaction rating alongside 99%+ transaction accuracy. That high-volume environment taught me the core fundamentals of active listening, de-escalation, buyer psychology, and building immediate trust. Over the years, I expanded those core communication skills into full-cycle remote operations, including B2B lead generation, CRM management, cold outreach, and customer support. Using platforms like Apollo.io, LinkedIn Sales Navigator, HubSpot, Pipedrive, and Zendesk, I have built and managed databases of over 2,000 qualified B2B contacts across 35 countries while maintaining strict data hygiene and fast response rates. I drive outbound prospecting campaigns and manage incoming support tickets with the same relentless focus: clear communication, consultative problem-solving, and long-term customer retention. I am seeking a full-time remote role as a Customer Support Representative, Sales Support Associate, or Virtual Assistant where I can add immediate value to your operations. Based in Lagos (WAT) with a quiet, dedicated home workspace, dual laptops, noise-canceling headset, and stable, high-speed internet, I am fully equipped for seamless remote operations. I offer 40 hours of immediate availability across US, UK, Canadian, and global time zones. Review my portfolio link above, or click Message below to schedule a quick conversation and discuss how I can support your business today.