Melissa Eyerly

I’m an operations program/project manager with 10+ years of experience building scalable systems across customer experience, support operations, and knowledge/content operations in remote-first environments. I’m known for turning messy, high-volume work into clear, repeatable processes—owning intake and prioritization, gathering requirements, managing sprint-based delivery, and coordinating stakeholders through approvals and launch readiness. In recent roles, I’ve led end-to-end content and knowledge initiatives that improve self-serve quality, reduce rework, and increase visibility for cross-functional teams. I’ve built SOPs, templates, QA and governance frameworks, and reporting dashboards to track performance and drive continuous improvement. I’m comfortable working across regulated/policy-heavy spaces, balancing accuracy and compliance with speed, and communicating clearly in async teams. Tools I use regularly include Jira, Zendesk, Salesforce, Kustomer, Looker, Power BI, Microsoft 365, and automation tools like Power Automate and Zapier, plus AI tools (ChatGPT/Gemini) for drafting, structuring, and QA support. I’m looking for a remote role in program/project management, CX/ops, support ops, knowledge management, or content operations where I can own workflows, improve systems, and help teams ship high-quality work consistently.