Megan Edmiston

I thrive where content strategy, language, and systems combine. For over a decade, I've shaped product experiences across consumer commerce, AI systems, and high-trust product flows — building voice frameworks, designing end-to-end onboarding, and creating the kind of language that helps people make confident decisions. I've redesigned checkout experiences that reduced cart abandonment by 33%, driven a 24% lift in task completion through iterative microcopy and A/B testing, and built Expedia's first B2B virtual agent from the ground up, including the content systems now scaling to B2C AI products. My work spans both sides of content design: transactional product UX on one end — checkout flows, error states, notifications, legal disclosures — and conversational systems on the other — intent architecture, dialogue design, AI guardrails, and fallback logic. The same principle drives both: language that creates trust, reduces friction, and takes no second-guessing. I'm seeking a senior or staff-level remote role where content strategy and executional craft share equal weight. Open to mid-senior roles for the right fit.