Md.Shariful Islam

Dedicated IT Support Engineer with over 13 years of professional experience providing technical assistance and resolving IT-related issues in fast-paced corporate environments. Proficient in diagnosing and troubleshooting computer hardware, software, networking, Wi-Fi, CCTV surveillance systems, attendance devices, email systems, and IT infrastructure. Experienced in system administration, user support, IT asset management, security controls, backup, documentation, and technical problem-solving. • Provide first-line support for IT-related issues and service requests. • Diagnose and troubleshoot hardware, software, operating system, and network problems. • Resolve technical issues remotely or on-site as necessary. System Administration • Install, configure, and maintain operating systems, software applications, and hardware. • Manage user accounts, permissions, and access rights. • Perform regular system updates, backups, and maintenance. Network Management • Monitor and maintain LAN and WAN infrastructure. • Support network security through firewalls, antivirus software, and other security controls. • Troubleshoot network connectivity issues and optimize network performance. Wi-Fi Device Management • Configure and manage Wi-Fi networks and access points. • Ensure seamless wireless connectivity for users. • Monitor and troubleshoot Wi-Fi performance. User Support & Training • Assist users with software applications and provide technical guidance and training. • Develop and maintain user manuals, FAQs, and support documentation. • Educate users on IT security best practices and effective technology use. Hardware & IT Asset Management • Set up and configure desktops, laptops, printers, and mobile devices. • Perform regular maintenance and repairs on IT equipment. • Manage IT asset inventory and support proper disposal of obsolete hardware. ADDITIONAL SKILLS • Data Entry | Content Writing | Article Writing | Image Sorting