Mcqualay Manuel Bautista

Results-driven professional with 7+ years of experience in BPO and Trust & Safety operations. Specialize in high-volume content moderation, multi-channel customer support (phone, email, chat), and delivering empathetic, high-quality resolutions in fast-paced environments. Proven track record of consistently exceeding performance targets — including 95%+ resolution rates, 100% Quality Scores for multiple consecutive months, and daily review of 500+ pieces of user-generated content while maintaining strict platform compliance. Skilled in process optimization, trend analysis, CRM systems, and fostering safe online communities through proactive moderation and cross-functional collaboration. Seeking fully remote opportunities in Content Moderation, Trust & Safety, Customer Success, or Operations roles where I can leverage my expertise in customer experience and online safety to drive efficiency and positive outcomes.