Mbali Ndlovu

I am a Customer Service and Call Centre Agent based in South Africa with experience as an Administration Clerk Assistant at Qina Zikode Meter Taxi from Feb 2023 to Jul 2023. At my last role, I handled 30+ customer bookings and inbound calls daily, resolved complaints on first contact, captured data accurately, and managed front-desk operations as the first point of contact. I also performed data capturing, appointment scheduling, and customer follow-ups. I achieved 95% data accuracy and maintained high customer satisfaction through clear communication and problem-solving. I have fluent English and isiZulu, a clear phone voice, strong empathy, and I am comfortable with CRM, data entry, email and phone support. I am tech-savvy and a fast learner. I am looking for a remote customer service, call centre, or customer support role (UK or US hours) where I can support customers via phone, chat, and email. I have reliable fibre internet, a quiet home workspace, backup power for load-shedding, and I am available for evening, night, weekend shifts including 5pm-3am SAST. I thrive in remote teams and am immediately available.