Matt

UK Citizen with 6+ years of experience delivering fully remote customer support, customer experience (CX), and customer operations for international businesses across multiple time zones. Experienced in both specialist and leadership roles, including hybrid General Manager responsibilities overseeing customer service teams, booking operations, and global customer workflows. Skilled in managing high-volume customer inquiries via live chat, email, social media, and phone while maintaining strong customer satisfaction and SLA performance. Experienced working with CRM and ticketing systems, booking platforms, escalation handling, and customer operations workflows supporting global customers in fast-paced environments. Currently working remotely from Vietnam and open to fully remote UK, EU, and global Customer Support, Customer Experience (CX), Customer Success, or Customer Operations roles. Core strengths include: •Remote Customer Support & Customer Experience (CX) •CRM & Ticketing Platforms (Intercom, Zendesk-style systems) •Escalation Handling & Issue Resolution •Multi-time-zone Customer Operations •Customer Retention & Satisfaction Optimization •Process Improvement & Support Workflow Development •Customer Operations Leadership & Team Management