Mary Jane Avila

I'm an Operations & AI Governance Analyst with 10+ years of experience in business operations, training enablement, and process improvement for SaaS and BPO companies. At RealPage Inc. (Aug 2023 - Sep 2026), I built and maintained operational reporting dashboards in Power BI and Excel, managed documentation, including SOPs and playbooks, and used AI productivity tools (Microsoft Copilot, Claude, ChatGPT, Codex) and prompt engineering to streamline documentation and summarize operational information. I also coordinated global initiatives, cross-functional collaboration, and client onboarding using Salesforce CRM, SAP ERP, Monday.com, and Azure DevOps. At Wonders, I managed LMS administration, corporate training, and client onboarding, supporting customer success operations for 3+ years. Two key achievements: 1) Delivered and maintained reporting dashboards that improved operational visibility and reduced manual reporting time by 40%. 2) Created and standardized SOPs and training materials that enabled faster onboarding and 100% compliance documentation for global teams. Proficient in Salesforce CRM, SAP ERP, Power BI, Excel, Monday.com, and AI-powered workflow automation. Lean Six Sigma White & Yellow Belt certified (2025). Looking for a fully remote Business Analyst / Operations Analyst / AI Operations role where I can own process documentation, reporting, and AI-enabled efficiency. I thrive in async-first, documentation-driven teams and have been working in global remote setups since 2023.