Mary Ann Palti

Detail-oriented IT Operations professional with over 3 years of high-volume MSP experience, specializing in Windows environments and complex infrastructure troubleshooting. Expertise in managing the full incident lifecycle within ServiceNow, consistently resolving issues and conducting thorough Root Cause Analysis (RCA). Proficient in configuring Active Directory, Group Policy, and Microsoft 365, while optimizing VDI endpoint devices in accordance with ITIL best practices. Adaptable problem-solver dedicated to enhancing operational efficiency and driving impactful results through innovative solutions and process improvements.