Martin Carduz

Senior Customer Success professional with 8+ years of experience driving strategic account growth, customer retention and long term partnership development within complex B2B environments. I specialize in managing high value portfolios, positioning myself as a trusted advisor to executive stakeholders, and aligning customer objectives with business outcomes. My expertise includes account success planning, QBRs, stakeholder management, adoption strategies and cross functional collaboration with AI focused teams. Throughout my career, I have led business reviews for senior leadership, supported onboarding and enablement initiatives and driven process improvements to enhance customer experience and operational efficiency. Goal oriented, resilient, and proactive, I thrive in fast paced environments, managing multiple strategic initiatives simultaneously while delivering measurable impact across retention, expansion and product adoption.