Marlon Jimenez Madrigal

Technical Support Specialist with 4+ years of experience delivering helpdesk and customer-facing support across healthcare technology (eClinical research), e-commerce, and financial services. Skilled in troubleshooting complex technical issues, configuring devices and software for clinical trial sites, and collaborating cross-functionally to meet tight project deadlines. Currently pursuing a Bachelor's degree in Systems Engineering and Azure cloud certifications (AZ-900). Proven ability to communicate technical concepts clearly to both technical and non-technical audiences.