Mario Castaneda

A dedicated and high-performing Call Center Professional with over three years of comprehensive experience in customer service, emergency logistics, and quality assurance. Proven track record of excellence in high-volume environments. Expertise in non-emergency medical transportation (NEMT) reservations, HIPAA-compliant handling of sensitive patient information, Microsoft Teams collaboration, and maintaining perfect Quality Assurance (QA) scores. Recognized for professionalism, empathy, and the ability to master complex tasks quickly.