Marina Ferencak

I'm an Implementation Manager with 5 years of experience in B2B SaaS for e-commerce and retail brands. I specialize in customer onboarding and technical implementations, having led 30+ end-to-end implementations for international brands like Sephora, Decathlon and Fnac, managing everything from requirements gathering and configuration to testing and go-live. In my most recent role I also took on product responsibilities, working with engineering and product teams to translate customer feedback into improvements, and contributing to a team NPS of 67. I've worked extensively with product data feeds, JSON and XML configurations, and have hands-on experience troubleshooting integration issues across complex, multi-stakeholder environments. I hold a PSPO I certification from Scrum.org and I'm fluent in English at native level, having worked entirely in English throughout my career. I'm looking for a remote role in implementation, onboarding or technical customer success at a B2B SaaS company, ideally one with international clients. I thrive in environments where I can own the full customer journey, build trust with technical and non-technical stakeholders alike, and make sure customers don't just go live, but actually succeed.