Marcia Moreira

I have managed over 450,000 customer transactions worldwide through my own e-commerce business, providing daily support, resolving issues, and ensuring a high-quality customer experience. With 10+ years of experience in financial operations and customer-facing roles, I have developed strong skills in handling complex documentation, solving problems, and communicating clearly in high-responsibility environments. I currently work in the financial sector, where I manage regulatory documentation, client-related processes, and detailed operational tasks requiring accuracy and consistency. I am now transitioning to fully remote international roles in customer support, customer success, or operations. Key strengths: • Customer support (email & chat) • Problem-solving and conflict resolution • Process organization and attention to detail • Experience with international customers • English (fluent) and German (B2) Actively seeking remote opportunities in international companies.