Marcelo Cardoso

Senior WMS Engineer with 14+ years of experience supporting Warehouse Management Systems (WMS) and supply chain platforms in mission-critical logistics environments. Specialized in Körber WMS (K1 / HighJump) providing application support and production support for warehouse operations in large distribution centers. Experienced in incident management, major incident response, root cause analysis (RCA) and SQL investigation to diagnose and resolve operational issues affecting warehouse systems and enterprise applications. Hands-on experience supporting supply chain systems using SQL Server, troubleshooting system integrations, and working with cross-vendor platforms including ERP systems, RF devices and warehouse automation tools. Infrastructure background including Windows Server, Active Directory, VMware and network troubleshooting, enabling effective analysis across application and infrastructure layers. ITIL certified professional focused on system stability, operational resilience and reliable warehouse operations in 24/7 distribution environments.