Marc-Sully Saint-Fleur

Hospitality professional with over 12 years of experience delivering high-touch service in luxury, fast-paced environments serving VIP and repeat clientele. Skilled in communication, problem resolution, relationship building, and anticipating client needs. Experienced in coordinating requests, managing expectations, and creating seamless service experiences under pressure. Multilingual in English, French, and Haitian Creole, with strong comfort using POS systems, Microsoft Office, and digital communication tools. Seeking remote customer support, guest experience, or customer success roles where service excellence and human connection are valued.