Mara Tolentino

Highly efficient and diligent Administrative Professional with over 5 years of experience in office management and sales administration. Currently serving as a Sales Administrator Supervisor and CRM Trainer at Evolutions Project Management in Dubai, where I mentor a team of administrators and streamline complex sales operations. I possess proven expertise in Zoho CRM, team leadership, and task delegation, ensuring meticulous attention to detail in high-pressure environments. Having successfully transitioned from a Bachelor of Elementary Education background into senior corporate roles, I am now seeking a Remote Virtual Assistant or Administrative Lead position where I can leverage my advanced organizational skills and technical proficiency to support global business operations. Key Professional Highlights •Extensive Administrative Expertise: Over 5 years of dedicated experience in administrative and office management. •Leadership & Training: Currently supervising and mentoring a team of Sales Administrators while conducting comprehensive CRM training for agents and senior directors. •CRM Proficiency: Advanced user of Zoho CRM, Zoho Desk, and Zoho Dashboard for client management, ticketing, and analytics. •Real Estate Operations: Deep knowledge of Dubai real estate processes, including RERA compliance, Trakheesi permits, and contract preparation (Forms A, B, I, F). •Executive Support: Experienced as a Personal Assistant to the CEO, managing complex calendars, travel arrangements, and confidential correspondence. •Operational Efficiency: Skilled in streamlining workflows, managing property listings on platforms like Bayut and Dubizzle, and overseeing financial documentation such as petty cash and invoices