Manjunath Shetty

I am writing to express my interest in opportunities within your esteemed organisation, where I can leverage my extensive experience in Enterprise Support, Cloud Transformation, and Operational Excellence. With over 13 years of experience, I have successfully led large-scale cloud migrations and implemented customer-centric strategies that significantly enhance service quality and customer satisfaction. My expertise in AI-driven operations and stakeholder management positions me well to contribute to your team's success. In my current role as an Enterprise Support Manager at Atlassian, I have optimised 24/7 support operations and acted as a key escalation leader, translating complex technical issues into actionable insights. My efforts have resulted in a 25% reduction in mean time to resolution for critical escalations and improved migration execution efficiency. I am particularly proud of my ability to transform support functions into revenue-generating units, directly influencing Net Revenue Retention and fostering long-term customer loyalty. I am eager to bring my strategic thinking and leadership skills to a forward-thinking organisation that values innovation and operational excellence. I am confident that my background in managing high-performing teams and driving cloud transformation initiatives will be an asset to your company.