Manisha Sahay

I'm a result-driven operations, procurement, and customer experience professional with 15+ years of expertise across Vendor Management, Contract Governance, Customer Experience, Performance Management, and Business Operations within global organizations including American Express, HCL Technologies, and Genpact. Proven success in process excellence, stakeholder engagement, escalation management, vendor governance, operational reporting, and customer experience transformation across Financial Services, IT Services, and BPO environments. Seeking leadership opportunities in Procurement Operations, Customer Experience, Vendor Governance, Program Management, and Business Operations.