Manalika Sharma

Operations professional with 2+ years of experience building and scaling ops at SaaS and fintech companies. At Collegedunia, I own end-to-end operations for a live rewards platform — built the entire CX function from scratch, maintained zero financial compliance failures across thousands of daily transactions, and led two cross-functional teams. Before that, I managed enterprise client lifecycles at Advantage Club, a B2B SaaS platform, working directly with C-suite and HR leaders from onboarding to go-live. I specialize in process design, SOP development, queue management, stakeholder coordination, and translating operational data into measurable improvements. Proficient in Salesforce, Zoho, CleverTap, Excel, and SQL. Open to remote roles in Operations, Program Management, Delivery Ops, or Customer Success at SaaS or tech companies.