malini prakash

I have over 10 years of experience in operations, team management, and customer support. I have handled blue-collar hiring, workforce planning, and scaled hiring based on business needs. I regularly track KPIs and prepare MIS reports to ensure team productivity and performance. I have experience in telecalling, lead generation, and resolving customer and partner issues. Previously, I worked with Ola Cabs in quality and driver support, managing Zendesk tickets and incentive calculations. I’m comfortable working in fast-paced environments, managing teams, improving processes, and delivering consistent results.