Makaylah Canty - Remote Professional

Hello, My name is Makaylah Canty. I am currently a Call Center Supervisor/Trainer with 10+ years within the Customer Service field and 6+ Years within the Call Center field. In my current role, I manage a Dental Insurance Call Center with 32 agents, assisting with tasks like onboarding, creating new and improved training for new-hires and current employees, supervisor calls, claim/authorization inquires, Quality Assurance, going over covered services offered by the program and plenty more duties. I am currently looking forward to expanding my horizon due to my company’s contract with the state of Maryland coming to an end. I am looking for a senior or lead role in a Customer Service setting where I can bring my own personal knowledge and skills along with growing within the company and providing longevity.

At a glance

Level Lead

Experience 10 years

Education High School
Medical/Customer Service Advocacy

Compensation $52,000 – $115,000/yr
$25/hr

Looking for

Full-Time Part-Time

Open to

Video Interview

Paid Trial

Background Check

NDA

Message Makaylah — Coming Soon

Skills

Business Success Teaching Training and Development Tutorial Teaching Active Listening Customer Relationship Management Customer Service Dental Insurance Email Support Healthcare Phone Support Technical Support Product Knowledge Onboarding Policy Writing Email Management Employee Engagement Executive Assistance Google Docs Google Drive Google Forms Leadership Microsoft 365 Microsoft Excel Microsoft Outlook Microsoft Power Point Microsoft Word Multitasking Quality Assurance

Membership Details

Member Since

April 1, 2026

Last Active

3 months ago