Mai Truong

I’m a data-driven Customer Success professional with 4 years of experience in B2B SaaS, helping customers adopt products, achieve their goals, and see long-term value. My background combines customer onboarding, stakeholder training, solution delivery, and cross-functional collaboration with hands-on skills in Power BI, SQL, Python, and Excel. I use data to spot adoption gaps, identify risks and opportunities, and turn insights into practical actions that improve customer outcomes and support better business decisions. I’m especially well suited to SaaS, EdTech, and digital product teams that need someone who can work closely with customers while also bringing an analytical mindset to improve retention, performance, and growth.