Mahwish Shabbir

I am a dedicated and results-driven Customer Support Specialist with 7+ years of experience delivering exceptional service across email, chat, phone, and CRM platforms in telecom, technology, and corporate environments. I have a proven track record of managing high-volume customer interactions, resolving complex complaints, maintaining SLA compliance, and building strong client relationships. After a planned career break, I am now actively seeking remote customer support, virtual assistant, or social media support roles and am fully equipped to work independently in a remote environment with zero supervision. What I bring to your team: Expert handling of customer queries via email, live chat, and phone CRM systems, ticketing tools, and helpdesk management Data entry, reporting, and customer experience analysis Social media scheduling, content support, and Meta Business Suite Canva design for basic marketing and communication needs Strong written and verbal communication in English Previous employers include: Skylines (Etisalat Premium Channel Partner, Dubai) and Ufone (Pakistan Telecom) — where I managed thousands of customer interactions, maintained quality scores, and supported cross-functional teams. I am available immediately, open to full-time or part-time remote roles, and comfortable across all time zones. I take pride in being reliable, detail-oriented, and genuinely passionate about helping customers and teams succeed. Open to: Remote Customer Support Executive | Virtual Assistant | Administrative Assistant | Social Media Support | Customer Success