Maanea Tshisaphungo

I'm a customer-focused professional with a strong background in retail sales and administrative support, currently transitioning into remote customer service and support roles. Since April 2021, I've worked as a Sales Associate at Markham (part of The Foschini Group) in Gauteng, South Africa, where I've built solid experience in customer engagement, problem-solving, and delivering excellent service in a fast-paced retail environment. Before that, I spent over three years as an Assistant Administrator at Ngwaniwapo Multipurpose Co-operative Ltd in Soweto, where I developed strong organizational, communication, and multitasking skills. I hold a Google (via Coursera) Foundations of Digital Marketing and E-Commerce certificate and completed the YES4Youth Quality Work Experience Programme, both in 2022, alongside my National Senior Certificate (Matric). I'm reliable, quick to learn new systems, and comfortable communicating with customers across phone, chat, and email. I'm now looking to bring this experience into a remote Customer Success, Support, or Service role where I can help customers while growing my skills in a digital-first environment. I'm available, adaptable, and ready to contribute from day one.