M V Kavitha

Versatile Salesforce professional with over 10 years of cumulative systems and operations experience, including 5–6 years specializing in Salesforce platform delivery, business analysis, product ownership, and technical application support leadership. Proven track record owning and prioritizing 500+ backlog items, writing testable user stories with acceptance criteria, and facilitating Agile/Scrum ceremonies across distributed teams. Highly skilled in hands-on platform configuration across Sales, Service, and Experience Clouds, leveraging Salesforce Flow and security architectures to streamline Quote-to-Cash and commercial lifecycles. Bridges business stakeholders and engineering teams through technical solution design, UAT business planning, defect triage, and cutover execution. Leads a 5-member support and delivery team, driving a 30% reduction in processing time, sustaining a 99.5% data accuracy benchmark, and cutting recurring support tickets by 35%. Certified in Salesforce Business Analysis, Administration, Platform App Builder, Agentforce AI, and Jira.