Luis Salas

Process-first & customer centric operator with a financial services backbone (sales → underwriting → processing manager). In fintech, I helped scale from 15→150, built offshore teams (PH/IN/CO/MX), and partnered with Product to ship workflow automation, cutting cycle time 10–45%, boosting throughput 200–300%, and sustaining 90%+ QA. I design SOPs/training that sticks and coach teams through change and omnichannel environments. Open to, CX Manager, Operations Manager, Processing Manager, Customer Service Manager roles. (EN/ES)