Luca Gabrieli Francescato

I help companies turn customer complexity into operational clarity. With over 15 years across insurance, fintech, and edtech, I’ve led teams, built processes from scratch, and delivered measurable results — from reducing onboarding delays by 30% to growing customer acquisition rates by 25% year-on-year. My background sits at the intersection of customer experience and operations, which is exactly where Product Operations lives. I understand users, I understand processes, and I know how to connect the two at scale. Currently based in Italy and working as an Insurance Consultant at Alleanza Assicurazioni (Gruppo Generali), I am actively pursuing Product Operations and Customer Success opportunities in Berlin.