Lubna Magdy

With a Master's degree in Information Systems from the Arab Academy for Science, Technology and Maritime Transport and a Bachelor's degree in Business Information Systems from Helwan University Cairo, my academic background supports my current role at Vodafone as a Customer Service Representative. I focus on resolving customer complaints within established SLAs, applying first-contact resolution strategies, and utilizing negotiation skills to address payment-related matters effectively. My professional journey has also included roles as a Bank Teller at the National Bank of Egypt and experience in customer lifecycle management, further honing my customer service and financial transaction skills. With certifications in digital and Facebook marketing, I bring a well-rounded perspective to customer engagement and satisfaction while ensuring alignment with compliance standards. I am motivated to contribute to an organization that values growth, development, and continuous learning opportunities.