Loretta Collier

Customer-focused healthcare support professional with 7+ years of experience handling 60–100+ daily calls across remote and in-person roles. Proven ability to resolve complex patient and customer issues, maintain HIPAA compliance, and support care coordination. Experienced in healthcare and CRM systems including WellSky, Axis Care, Alaya Care, and Salesforce. Recognized for maintaining high scheduling coverage and delivering efficient, and compassionate service.