Loise Waithaka

I am a Customer Support and Customer Experience Specialist with a proven track record of improving satisfaction, resolving issues quickly, and building long-term customer loyalty across retail, banking, and operations fields. I excel at multichannel support, data-driven decision-making, and simplifying complex information to deliver clear, empathetic solutions in high-volume environments. Expert in achieving up to 95% first-contact resolution, reducing complaints by 40%, and improving service consistency by 30%, thus helping customers feel supported at every touch point. I am looking for a role where I can utilize my skills and experience to drive customer experience end-to-end, delivering world-class support, improving customer satisfaction and growing business revenue.