Bilingual English/Spanish Customer Success and SaaS Support professional with 7+ years of experience supporting customers and end users across SaaS, education technology, and technical support environments. Experienced in customer onboarding, product adoption, customer education, issue investigation, troubleshooting, case ownership, and cross-functional collaboration. Skilled at understanding customer needs, translating technical information into clear guidance, identifying recurring issues, documenting solutions, and escalating customer feedback to improve the overall product experience. Strong technical foundation with hands-on experience using CRM, ticketing, collaboration, and support tools, complemented by a Computer Programming and Analysis diploma. Customer-focused, organized, and comfortable working independently in fast-moving environments.
Bilingual English/Spanish Customer Success and Technical Support professional with 7+ years of experience supporting customers and end users across SaaS, education technology, and technical support environments. Experienced in providing customer support through phone, chat, email, and ticketing systems, troubleshooting software, account, access, and workflow issues, and owning cases through resolution. Skilled in customer onboarding, product adoption, issue investigation, documentation, escalation, and translating technical information into clear, customer-friendly guidance for non-technical users. Strong problem-solving mindset with hands-on experience using CRM, collaboration, ticketing, and technical support tools. Computer Programming and Analysis graduate with a strong technical foundation and Canadian work authorization.
Member Since
August 27, 2026
Last Active
2 months ago
