Lizette Durmishi

I am a Billing and Revenue Operations leader with over five years of experience driving billing accuracy, EDI and system implementations, and cross-functional onboarding across U.S. and Mexico operations. I specialize in roles that sit at the intersection of systems, process optimization, and revenue protection. Most recently, I served as EDI, Mexico & Billing Manager at Coyote Logistics, where I led end-to-end billing operations and system implementations with timelines ranging from one to six months. I partnered closely with Sales, Operations, IT, Finance, vendors, and customers to transition 55% of customers to EDI, maintain billing error rates consistently under 3% (often below 1%), and recover over $1M in previously unbilled revenue within the first year of launching a dedicated EDI billing function. I am particularly effective in environments that require strong stakeholder alignment and customer-facing leadership. By participating directly in onboarding calls and translating business requirements into system configuration, I helped prevent downstream billing issues while improving both revenue flow and customer experience. I have also built and managed teams of up to nine professionals, including international staff in Mexico, with a focus on scalability and operational rigor. I would welcome the opportunity to contribute my experience in billing systems, revenue optimization, and cross-functional execution to your organization.