IT professional with 3 years experience
Former teacher turned IT enthusiast. I am a versatile support professional bridging the gap between complex technology and the people who use it. With a background in psychology and special education, I bring clarity and precision to every interaction - whether I’m onboarding new team members, guiding a user through a technical issue, or maintaining performance dashboards in ServiceNow. Following a 10-year professional break, during which I raised two amazing girls, I fast-tracked into IT leadership. As a Senior Team Lead, I mentored a team of 18, achieving a 15% boost in First Contact Resolution and a 93% Service Level Agreement. Additionally, I am CompTIA A+ and Security+ certified. Outside of work, I’m a proud mother of two who finds joy in baking, hiking, and learning new things.
Member Since
May 18, 2026
Last Active
21 days ago
