Linda Joy Espaillat

Bilingual (English/Spanish) operations and customer success professional with 14+ years of experience managing vendor relationships, driving customer retention, and coordinating cross-functional teams for U.S.-based companies. Skilled across the full customer lifecycle — onboarding, account management, retention, and escalations — with hands-on experience in CRM platforms including Salesforce. Comfortable working independently in fast-paced, remote-first environments across U.S. business hours.