Lila Swell

Experienced customer service and operations professional with 2 years of experience as a café manager leading a team of 5 staff in a fast-paced environment. Skilled in customer support, team leadership, training, rostering, supplier coordination, stock management, invoicing, and handling enquiries and complaints via phone, email, and in person. I also bring a strong fitness and coaching background as a Pilates instructor and F45 coach, with experience supporting 1:1 clients through programming, accountability, and ongoing coaching support. Highly proficient in Google Workspace, Microsoft, Canva, and social media management, with strong communication, organisation, and problem-solving skills. I am seeking part-time or casual remote opportunities in customer support, virtual assistance, online administration, or client experience roles where I can apply my people-first approach, operational experience, and strong work ethic in a flexible remote environment.