Lawrence

Lawrence

E-Commerce Support & AI SaaS | Zendesk, Gorgias, Shopify | 6+ Years

Philippines UTC+8
English
Native
Remote Exp.
3+ Years
US Overlap
4-6 Hours
Availability
1 Week
Experience
6 yrs
Salary
$15/hr

I spent the last 6 years making sure things just work. I started in enterprise support at Amazon, handling high-stakes logistics across three continents. Then I moved into the trenches of e-commerce startups and SaaS platforms. I learned quickly that in high-growth phases, the margin for error is slim and the stakes are real. Most people overcomplicate their operations. They add more tools and more people when they actually need simpler, more effective systems. That is where I come in. I build the operational backbone that allows founders to scale without the chaos. ✦ Project Coordination: Translating complex technical bugs into clear engineering escalations. ✦ AI-Augmented Workflows: Onboarding teams onto AI platforms to remove friction and reclaim time. ✦ E-commerce Operations: Maintaining 100% order accuracy and scaling fulfillment processes. ✦ Community Governance: Scaling Discord environments through diplomatic moderation and clear standards. If your team needs someone who figures things out and follows through, let's connect.

At a glance

Level Senior
Experience 6 years
Education Bachelor's
Computer Science
Compensation $15/hr
Looking for
Full-Time Part-Time Contract Freelance
Open to
Video Interview
Paid Trial
Background Check
NDA
Message Lawrence — Coming Soon

Skills

Customer Support Email Support Technical Support Product Knowledge CRM Client Relationship Management SaaS Administrative Support Bug Tracking Ecommerce Shopify Zendesk Order Fulfillment Project Management Order Management

Membership Details

Member Since

June 22, 2026

Last Active

a day ago