People Operations Generalist | Benefits & Leaves Specialist
People Operations professional with 9+ years of experience optimizing HR processes, automating workflows, and managing global operations across remote environments. Expert in Workday, JIRA, Zendesk, UKG, and PeopleSoft with a focus on data integrity and scalable solutions. Core Strengths: Benefits administration, Open Enrollment, Leave of Absence (FMLA/ADA), and multistate compliance. Experienced in vendor management (Prudential, Aon/USI), benefit file audits, and system migrations. Key Achievement: Redesigned Zendesk HR support workflows, boosting employee satisfaction from 42% to 100% sustained over 5+ months. Global people operations experience across US, UK, Ireland, and Canada—including onboarding, offboarding, and leave administration. Skilled in EIB uploads, business process configuration, and cross-functional collaboration. Thrives in fast-paced, ambiguous settings with a strong bias toward action and continuous improvement.
Member Since
March 2, 2026
Last Active
3 months ago