Krisztina Szabó

I’m a Senior Knowledge Manager and Global Process Lead with 10+ years of experience designing knowledge ecosystems that scale across global organizations. My work sits at the intersection of information architecture, process design, and digital enablement — turning complex operational knowledge into systems that people can actually use. At Syngenta, I shaped the information architecture for a global HR knowledge hub, standardized 70+ processes, and rolled out an onboarding platform across 20+ countries. I also supported the development and testing of AI‑assisted knowledge tools, ensuring accuracy, governance, and long‑term adoption. These programs proved that when you build the right structure — clear taxonomy, strong governance, intuitive navigation — knowledge becomes a strategic asset rather than a maintenance burden. My expertise spans information architecture, content governance, metadata standards, process mapping, UAT coordination, and cross‑functional delivery. I work with platforms like SharePoint Online, ServiceNow, Appical, and Microsoft 365, and I bring a practical, people‑centered approach to AI‑enabled knowledge solutions. What drives me is simple: creating knowledge environments that reduce friction, support decision‑making, and help global teams work smarter. Technology matters — but the real impact comes from designing systems that are intuitive, sustainable, and aligned with how people actually work.