Kristal Tormis

Dedicated healthcare support and client services professional with nearly five years of experience in a high‑volume non‑emergency medical transportation (NEMT) account. Proven ability to verify member eligibility with 99% accuracy and consistently maintain Quality Assurance scores of 97% or higher through precise documentation, clear communication, and strict policy adherence. Skilled in care coordination, escalation management, technical troubleshooting, and resolving complex ride issues by collaborating with members, medical facilities, transportation providers, and drivers. Recognized for strong problem‑solving, calm de‑escalation, and delivering patient‑centered service in fast‑paced healthcare environments.